Hiya Affected person, a conversational AI firm, has raised $22.5 million in Sequence A funding, which it’ll use to scale to extra healthcare organizations and develop its product, it introduced on Thursday.
The Austin, Texas-based startup integrates with follow administration and digital well being document programs. It gives autonomous voice and SMS brokers to reply affected person calls and texts, schedule appointments, triage sufferers and comply with up on care. It really works in pressing care, main care, psychological well being, vet care, medspas and extra. The corporate’s shoppers embrace Revive Med Spa and Octave Well being.
“The entrance door of healthcare is damaged. Throughout the U.S., affected person calls and texts go unanswered on account of employees shortages and overwhelmed name facilities. This results in missed appointments, delayed care, and misplaced income. Each minute employees spend on the telephone is time away from sufferers within the clinic. We’re fixing that by automating affected person communications and enhancing entry for sufferers whereas decreasing the burden on employees,” mentioned Alex Cohen, CEO and founding father of Hiya Affected person, in an electronic mail. Cohen beforehand led shopper product and progress at Carbon Well being, a main and pressing care supplier.
The Sequence A spherical was led by Scale Enterprise Companions and included participation from 8VC, Bling Capital, Max Ventures, Remus Capital and FirstLook Companions. In complete, Hiya Affected person has raised $30.2 million.
“We search for firms fixing actual operational bottlenecks in healthcare, and Hiya Affected person is tackling one of many largest—the communication challenges between sufferers and suppliers,” mentioned Jeremy Kaufmann, associate at Scale Enterprise Companions, in an announcement. “Hiya Affected person stands out because the category-defining affected person engagement platform, with an skilled staff and early buyer traction that show AI can repair the entry hole in healthcare.”
The financing will likely be used to scale its product by “increasing integrations throughout main follow administration programs and strengthening compliance/security,” Cohen mentioned. Hiya Affected person can also be investing in its go-to-market technique by rising enterprise gross sales and onboarding capability. Lastly, it’s hiring throughout engineering, advertising and marketing and different departments, Cohen added.
“Our fast objective is simply scaling to assist the overwhelming demand we’ve had from follow teams,” he mentioned.
The financing comes at a time when about 42% of affected person calls and texts are unanswered throughout busy hours, in line with Hiya Affected person’s announcement. This is because of staffing shortages and administrative burden at name facilities.
Conversational AI has emerged as a high space of curiosity for healthcare enterprise capitalists. Different conversational AI firms embrace Abridge, Cloth Well being and Hyro.ai.
Picture: Guido Mieth, Getty Pictures
