A brand new survey reveals a rising dissatisfaction with so-called “healthcare navigators” who are likely to work on behalf of well being plans in favor of extra impartial, clinically built-in choices. Two-thirds of consultants stated they sometimes information purchasers to healthcare navigation options past their insurance coverage carriers, usually to impartial navigation corporations for causes together with higher member expertise, medical integration, guidance, and readability on price financial savings.
The 2025 Advantages Sentiment Index, sponsored by Quantum Well being and produced by MedCity Information, finds that healthcare navigation is at a crossroads. Navigation is considered a invaluable software for self-insured employers to reinforce advantages for his or her workers and to handle prices. Almost 30% of consultants suggest healthcare navigation, concierge, or advocacy companies to manage healthcare prices. However there’s a want for reporting from distributors that gives clear, actionable insights on ROI.
The report additionally highlights rising developments from the attitude of those profit consultants on GLP-1 drug protection, together with the sorts of situations being positioned on protection, and AI adoption.
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